Technical Support Executive

REQUIREMENTS:

Job Responsibilities

• Handle product installation, configuration, testing, and commissioning at customer sites.
• Diagnose and troubleshoot product issues and provide effective technical solutions.
• Conduct preventive maintenance, repairs, and after-sales technical support.
• Attend to customer technical enquiries and complaints, ensuring timely follow-up and resolution.
• Liaise with customers, suppliers, Sales, and internal teams on technical and warranty matters.
• Conduct product demonstrations and technical briefings for customers and internal teams.
• Support the Sales team with product information, technical advice, mock-ups, and product samples.
• Prepare service reports and maintain accurate records of technical issues and service activities.
• Provide feedback and recommendations to improve product quality and customer experience.

Job Requirements

• Diploma or Bachelor's Degree in Engineering, Mechatronics, Industrial Design, IT, or a related technical field.
• Minimum 1-2 years' experience in technical support, field service, product installation, maintenance, or a similar role.
• Experience handling customer complaints and technical troubleshooting.
• Experience with plastic products/manufacturing, particularly kitchen and bathroom products, is an advantage.
• Knowledgable in Microsoft Office, CAD, and SolidWorks.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and as part of a team.
• Willing to travel for installation, maintenance, troubleshooting, and customer support.