Technical Support Executive

Indus Parking Services (IPS) is an emerging parking enforcement company headquartered in Gurugram, India. Our team consists of highly focused and motivated professionals with extensive expertise in parking management. We specialise in preventing unauthorised parking across commercial properties, residential complexes, and other locations. Indus Parking Service manages the entire parking enforcement process efficiently and also provides operational support to Euro Parking Services.

We are looking for an enthusiastic Technical Support Executive to join our team, who will play a key role in supporting the organizations IT and surveillance infrastructure. This position offers hands-on exposure to network administration, CCTV monitoring systems, troubleshooting, and maintenance. The Technical Support Executive will work closely with the internal IT team and the UK service team to ensure smooth operations of IT and CCTV systems.

As a Technical Support Executive, your responsibilities will include:

• Monitoring and checking the functioning of ANPR and CCTV cameras remotely.
• Managing daily reports of camera and CCTV system functioning/non-functioning, site-wise.
• Troubleshooting network and CCTV-related issues remotely and coordinating with the service team in the UK, along with providing regular reports and updates.
• Configuration, maintenance, and basic troubleshooting of ANPR and CCTV camera systems.
• Monitoring static IPs and 3G/4G mobile data consumption for cameras and CCTV devices.
• Troubleshooting desktop issues related to network, software, hardware, and CCTV viewing/recording applications.
• Assisting in maintaining CCTV system uptime, access controls, and system documentation.

The ideal candidate working as a Technical Support Executive will display:

• Bachelor degree in IT field.
• Good logical ability & time management skills.
• Smart approach towards incident management.
• The ability to communicate with overseas clients and problem-solving ability by using remote tools like Skype for Business, Web Ex, Zoho etc.

Benefits of working with IPA Indus Parking Services as a Technical Support Executive;

• Employee of the month.
• Casual Fridays.
• Regular performance review to encourage internal growth.

Schedule:

• 9-hour shift
• Rotational Shifts

Excellent communication skills, including verbal and written.