Technical Support Executive

Job Description – Technical Support Executive

Designation: Technical Support Executive
Experience: 1–3 Years
Department: Technical Support / Operations
Location: Mohali, Punjab
Employment Type: Full-Time

Job Summary

We are looking for a technically sound and customer-focused Technical Support Executive to provide technical assistance, troubleshoot issues, and coordinate with internal technical teams to ensure timely resolution of customer and system-related concerns.

Key Responsibilities

• Provide L1/L2 technical support for application, platform, and service-related issues.
• Monitor and troubleshoot system, connectivity, API, and service-related issues.
• Analyse errors and logs to identify the root cause of technical problems.
• Handle and resolve support tickets within defined SLA/TAT.
• Coordinate with Development, Network, Product, and Operations teams for issue resolution.
• Assist in troubleshooting API, HTTP, SMPP, and integration-related issues.
• Monitor service performance and proactively identify recurring issues.
• Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
• Escalate critical or unresolved issues to the appropriate technical team.
• Communicate technical issues and resolutions clearly to customers and internal stakeholders.
• Participate in testing, deployment support, and post-deployment monitoring when required.

Required Skills

• 1–3 years of experience in Technical Support / Application Support / IT Support.
• Good understanding of Linux/Windows environments.
• Basic knowledge of SQL/MySQL and database troubleshooting.
• Understanding of APIs, HTTP/HTTPS, JSON/XML, and basic networking concepts.
• Familiarity with tools such as Postman, PuTTY, SSH, and log-monitoring tools will be an advantage.
• Good analytical and troubleshooting skills.
• Strong communication and coordination skills.
• Ability to work in a fast-paced environment and handle multiple issues simultaneously.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person