Technical Support Executive

Playspots is looking for a Technical Support Executive to manage client accounts, handle customer queries, and provide support to ensure a good customer experience.

Key Responsibilities

• Manage key client accounts and communicate with clients through calls, emails, and other channels.
• Handle service and sales queries, build customer relationships, and focus on customer engagement and retention.
• Assist clients in using our platform effectively to improve their business and suggest relevant value-added services.
• Troubleshoot customer issues and coordinate with the technical team for timely resolution and follow-up.
• Prepare monthly reports and analytics related to client accounts and support activities.

Requirements

• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• 1–2 years of experience in technical support, customer support, client management, or a similar role.
• Good communication, problem-solving, and interpersonal skills.

Work Location: In person