Technical Support Executive

Roles and Responsibilities:

- Install, configure, and maintain trading software on client servers, ensuring minimal downtime and maximum performance

• Monitor, troubleshoot, and resolve server performance issues to ensure system stability and reliability

• Provide technical support to clients via multiple channels (phone, email, ticketing systems), ensuring timely resolution of all queries

• Analyse system and application logs to detect issues, identify trends, and implement solutions

• Diagnose and resolve OS-level issues (e.g., buffer settings, kernel issues) and apply patches as needed

• Deploy new versions of application software, ensuring compatibility and optimal performance in production environments

• Use diagnostic tools (Tcpdump, telnet, netstat) to troubleshoot and resolve issues related to networking, hardware, and system configurations

• Collaborate with development and QA teams to identify and resolve software bugs and optimize software functionality

• Maintain up-to-date documentation on technical procedures, system configurations, and support- FAQs

• Assist in the development of automation scripts for routine maintenance task

• Participate in disaster recovery and business continuity planning, including backups, failover strategies, and risk mitigation

Key Qualities and Skills:

- Strong technical aptitude with a structured and logical thought process

• Excellent problem-solving skills, with the ability to deep-dive into complex issues and come up with innovative solutions

- Ability to work under pressure, meet tight deadlines, and manage competing priorities effectively

• Strong knowledge of networking concepts such as Unicast, Broadcast, and Multicast

• Proficient understanding of networking protocols (TCP, UDP, IGMP, ICMP) and their applications

• Basic shell scripting knowledge to automate routine tasks and configurations

- Familiarity with DevOps tools and technologies such as Docker, Git, Kubernetes (K8s), and Kafka is a plus

• Prior experience with trading platforms, exchanges, or financial systems will be considered an added advantage

- Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.