Technical Support Executive

Technical Support Executive – Work From Home

The Holidays Group is looking for an experienced and technically skilled technical support executive to join our remote support team.

Experience Required

3–5 years of relevant hands-on experience in technical support / IT support is mandatory.

We are looking for candidates with strong practical knowledge of IT hardware, IT software, troubleshooting, networking, and end-user technical support.

Key Responsibilities

• Provide technical support to users through phone, chat, email, and remote-support platforms.
• Diagnose and resolve hardware and software-related technical issues.
• Troubleshoot desktops, laptops, printers, peripherals, operating systems, and other IT equipment.
• Install, configure, update, and troubleshoot Windows and other commonly used operating systems and software applications.
• Identify and resolve basic networking and connectivity issues.
• Troubleshoot issues related to Wi-Fi, LAN, TCP/IP, VPN, DNS, printers, and other network components.
• Provide step-by-step technical guidance to users in a clear and professional manner.
• Handle technical support tickets and ensure issues are resolved within the assigned SLA.
• Escalate complex or unresolved issues to the appropriate technical team when required.
• Maintain proper documentation of technical issues, troubleshooting steps, and resolutions.
• Assist users with software installation, configuration, updates, system access, and basic security-related issues.
• Monitor recurring technical issues and contribute to improving troubleshooting processes.
• Maintain a professional and customer-focused approach while handling technical queries.

Mandatory Skills & Experience

Candidates should have hands-on experience in:

• 3–5 years of technical support / IT support experience
• IT hardware troubleshooting
• IT software troubleshooting
• Desktop & Laptop support
• Windows OS installation, configuration, and troubleshooting
• Software installation and configuration
• Printer and peripheral troubleshooting
• Basic networking and connectivity troubleshooting
• LAN / Wi-Fi / TCP/IP / DNS / VPN
• Remote technical support
• Ticketing / Help Desk systems
• User support and issue resolution
• Basic IT security and system maintenance
• Technical documentation

Preferred Skills

• Experience with Microsoft 365 / Office applications
• Active Directory / user account support
• Remote Desktop / remote-support tools
• ServiceNow, Zendesk, Jira, or similar ticketing systems
• Basic knowledge of cloud applications
• IT asset management
• ITIL / SLA-based support environment
• Experience supporting multiple users or enterprise environments

Candidate Profile

We are looking for someone who is:

• Technically strong and solution-orientated
• Good at identifying the root cause of technical problems
• Patient and supportive while dealing with users
• Strong in communication and customer handling
• Comfortable working independently in a remote environment
• Able to manage multiple support requests and prioritise issues
• Willing to learn new technologies and tools
• Responsible for following up until the user's issue is properly resolved

Who Should Apply?

Please apply only if you have 3–5 years of relevant hands-on experience in technical support / IT support.

Priority will be given to candidates with practical experience in IT hardware, IT software, troubleshooting, networking, remote support, and end-user/customer technical support.

Candidates whose experience is primarily limited to data entry, general customer service, software development, data analysis, or non-technical administrative work are requested not to apply unless they also have relevant hands-on IT/technical support experience.

Work Mode

Work From Home / Remote

Working Hours

9:30 AM – 6:30 PM

Key Requirement

Strong practical knowledge of IT hardware, IT software, and troubleshooting is mandatory.

If you have the required technical support experience and are confident in diagnosing and resolving hardware and software issues, we would be happy to hear from you.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Work Location: Remote