Technical Support Executive

Experience: Minimum 2 Years
Location: Mohali, Punjab
Shift: US Shift Timings

About the Role

We are looking for a Technical Support Executive to provide technical assistance to customers/users. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and a customer-focused approach.

Key Responsibilities

• Provide technical support for warehouse applications, ensuring smooth application and operational support.
• Troubleshoot, configure, and set up mobile, web, and desktop applications.
• Coordinate with Development/Technical teams for application-related issues and enhancements.
• Provide training and demonstrations to warehouse users on applications, systems, and processes.
• Support users during application implementation, updates, and configuration changes.
• Document technical issues, troubleshooting steps, and resolutions.
• Work according to US business hours and provide support to US-based users/customers.

Required Skills & Qualifications

• Minimum 2 years of experience in Technical/Application/IT Support or a similar role.
• Strong knowledge of technical troubleshooting and problem-solving.
• Experience with mobile, web, and desktop applications
• Good understanding of software installation, configuration, connectivity, and system troubleshooting.
• Strong verbal and written communication skills with good customer-handling.
• Ability to provide training and technical guidance to end users.
• Willingness to work in US shift timings.

Preferred Experience

• Experience working in a warehouse, logistics, supply chain, or warehouse management software environment.
• Experience supporting US-based clients/customers.
• Knowledge of SQL, APIs, databases, or web/mobile/desktop applications will be an added advantage.
• Experience with Asana or similar task/ticket management tools is an advantage.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person