Technical Support Executive

• Provide customer support during the installation and usage of BSS Commerce Shopify products.
• Collaborate with the development team to create tasks, relay technical issues, and manage customizations.
• Keep customers informed about the progress of their requests and offer solutions as needed.
• Report recurring issues to the product team for ongoing product improvements.
• Perform additional tasks as assigned.

Requirements:

• Aged 22-25.
• Working hours are from 8:30 AM to 5:45 PM
• Basic technical knowledge in HTML, CSS, and JavaScript is required.
• Strong skills in communication, presentation, and analytical thinking.
• Quick learner, team-oriented, and able to work independently.

Nice to have:

• Experience with ReactJS and NodeJS is an advantage
• Proficiency in English is a plus.
• Prior experience in customer support for tech or e-commerce is a plus.

Benefits:

• Salary: base salary 8M – 10M/month + bonus. Total income 9-12M.
• Work with an international team and exposure to cutting-edge e-commerce technology.
• Opportunity to enhance English proficiency and client relationship skills.
• Flexible Hours: 5 days per week, with 13.5 days of annual leave, plus company trips.
• Office Amenities: Scenic views, complimentary coffee, tea, and drinks.