Technical Support Executive

• Product Knowledge & Expertise
• Develop and maintain in-depth technical knowledge of all Hip and Spine implant products (design, indications, surgical technique, instrumentation).
• Stay updated on new product launches, competitor products, and industry trends.
• Sales Team Training
• Conduct regular product training sessions for the internal sales team and distributors.
• Prepare training material, product catalogues, and technique guides.
• Onboard and mentor new sales executives on product handling and OT etiquette.
• Surgical (OT) Support
• Attend surgeries (Hip Replacement, Spine Fixation, etc.) to provide real-time technical support to surgeons and OT staff.
• Ensure correct implant selection, instrument tray setup, and sterilization protocol compliance during surgery.
• Coordinate with hospital staff for pre-op planning and post-op follow-up.
• Sales & Business Development
• Achieve monthly/quarterly sales targets for assigned territory.
• Identify and develop relationships with orthopedic and spine surgeons, hospitals, and nursing homes.
• Generate new leads and expand market share for Hip & Spine product lines.
• Relationship Management
• Build and maintain strong, long-term relationships with key opinion leaders (KOLs), surgeons, and procurement teams.
• Handle customer queries, complaints, and product feedback professionally.
• Documentation & Reporting
• Maintain accurate records of surgeries attended, inventory used, and sales data.
• Submit daily/weekly call reports and sales MIS to reporting manager.
• Ensure proper inventory and consignment stock management at hospitals.
• Compliance
• Ensure adherence to company policies, industry regulations (e.g., NABH, biomedical waste norms), and ethical sales practices during hospital/OT visits.

Required Skills & Qualifications

• Education: B.Sc / B.Pharm / Diploma in Biomedical Engineering / BAMS or equivalent (Life Science background preferred)
• Experience: 3–5 years in orthopedic/spine implant sales or medical device industry
• Knowledge: Strong understanding of Hip and Spine anatomy, implant systems, and surgical procedures
• Skills:
• Excellent communication and presentation skills
• Willingness to attend surgeries (including odd hours/emergency cases)
• Strong relationship-building and negotiation skills
• Basic computer knowledge (MS Office, Excel reporting)
• Other Requirements:
• Willingness to travel extensively within the assigned territory
• Comfortable working in OT environment (gowning, sterile protocols)
• Two-wheeler/valid driving license preferred

Key Performance Indicators (KPIs)

• Monthly/quarterly sales target achievement
• Number of surgeries supported
• Number of new surgeon/hospital accounts added
• Training sessions conducted for sales team
• Customer satisfaction and repeat business

Pay: ₹15,000.00 - ₹50,000.00 per month

Work Location: In person