Technical Support Executive

Position- Technical Support Executive

Relevant Experience: - 1-2 Years

Locations- Noida

keyskills:- Presentation skills,knowledge of ERP, MS Excel, strong communication, relationship management, negotiation & persuasion, problem-solving and client engagement

Minimum Qualification: - Bachelor’s degree mandatory.

What we’re looking for

We are seeking a dynamic Customer Success professional to manage client relationships, ensure satisfaction, and drive upselling, cross-selling, and retention.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

· Build and nurture long-term client relationships to ensure satisfaction and loyalty.

· Understand client needs and business goals to deliver tailored solutions.

· Drive product adoption by guiding clients on features, benefits, and best practices.

· Identify and execute opportunities for upselling, cross-selling, and renewals.

· Proactively monitor client health, address risks, and minimize churn.

· Act as the primary contact for client queries, escalations, and support.

· Collaborate with sales and product teams to deliver customer-centric outcomes.

· Conduct client meetings, reviews, and feedback sessions to strengthen partnerships.

· Track and report on client satisfaction, retention, and revenue growth.

Requirements:

· Graduate with 2–5 years of experience in Customer Success or Account Management, with a proven track record in upselling, cross-selling, and client retention; MBA preferred.

· Strong communication, negotiation, and relationship management skills.

· Experience with CRM tools and client reporting.

What We Offer

· Fixed CTC

· Annual Off site Retreats

· Rapid career growth with structured training and on-the-job mentorship

· Opportunity to impact the lives of learners via tech.

· Monthly Trainings & Skill Development to sharpen product expertise

· Employee of the Month & Rewards & Recognition Programs

· Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person