Technical Support Executive

Big Drops Marketing Group is a premier performance advertising network with a global presence, operating from offices in the UAE, India, and the United States. We specialize in delivering high-quality traffic and measurable results across a wide array of digital channels, with a core focus on email marketing.

About the Role

We are looking for a smart, organised and technically curious Technical Support Executive to join our growing performance marketing team.

This is a client-facing and operational role where you will work closely with the Founder, Business Development team, clients and internal media teams.

You do not need previous experience with affiliate marketing or tracking platforms. We are happy to train the right candidate. What matters most to us is your ability to learn quickly, communicate professionally, pay attention to details and take ownership of your work.

Initially, you will join client and partner calls alongside senior team members to understand our business, integrations and processes. As you gain experience, you will gradually take responsibility for routine client onboarding, campaign setup and technical coordination independently.

Key Responsibilities

• Join client, advertiser and partner calls alongside senior team members and assist with onboarding and follow-ups.
• Understand client requirements and coordinate the complete onboarding process.
• Set up new advertisers, campaigns and offers within our internal and third-party platforms.
• Create and configure affiliate/tracking links.
• Assist with setting up and testing postbacks, tracking pixels and conversion events.
• Understand and configure tracking parameters, macros, click IDs and transaction IDs.
• Perform test leads/conversions and verify that tracking is working correctly.
• Coordinate with clients and internal teams to resolve basic tracking or integration issues.
• Collect campaign assets, tracking requirements, payout information, targeting criteria and other necessary information from clients.
• Maintain accurate documentation for each client and campaign.
• Monitor onboarding tasks and ensure campaigns are ready to launch on time.
• Follow up with clients and partners for pending information or technical requirements.
• Assist with troubleshooting issues such as missing conversions, incorrect tracking, broken links or attribution discrepancies.
• Communicate campaign setup and integration status to relevant internal teams.
• Gradually take ownership of routine onboarding and integration calls after completing training.

What We're Looking For

We are open to hiring fresh graduates. Previous affiliate marketing or ad-tech exLrperience is not mandatory.

The ideal candidate should have:

• Strong spoken and written English.
• Confidence communicating with international clients and partners.
• Good logical and problem-solving ability.
• Strong attention to detail.
• Comfortable working with technology and learning new software.
• Ability to understand URLs, parameters and basic technical concepts.
• Good organisational and documentation skills.
• Ability to manage multiple tasks without losing track of details.
• A willingness to ask questions and learn quickly.
• A strong sense of ownership and responsibility.

Basic knowledge of digital marketing, APIs, tracking systems, Excel/Google Sheets, HTML or similar technical concepts is an advantage, but not required.

What You Will Learn

You will receive hands-on training in areas including:

• Performance and affiliate marketing
• Client and advertiser onboarding
• Tracking platforms
• Affiliate links and tracking parameters
• Postback/S2S conversion tracking
• Pixels and conversion events
• Lead generation campaigns
• Campaign testing and troubleshooting
• Client communication
• Advertising operations

Educational Background:

Fresher B.E/MBA/BBA/B.com or any graduate with fluent communication skills

Interested candidate can share resume at [email protected]

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Are you a Fresher?
• How much experience do you have in techsupport?
• What's your excepted salary?

Work Location: Remote