Technical Support Executive

Company Description Trilliant Software Private Limited develops intelligent, practical software solutions that help businesses simplify workforce and operational management. Built as an alternative to outdated processes and overly complex enterprise systems, the company focuses on products that make everyday work easier, faster, and more efficient. Its flagship solution, Radiant HR, unifies payroll, attendance, leave management, employee records, and performance tracking into a single platform to reduce manual work and improve accuracy. As Trilliant Software grows, it remains committed to creating technology that addresses real business challenges, boosts productivity, and supports organizations at every stage of growth. The company is driven by the vision of delivering simple, impactful solutions for modern businesses.

Role Description The Technical Support Executive role is a full-time, on-site position based in the Pune Division. In this role, the team member will provide frontline technical and customer support for Trilliant Software products, including Radiant HR, responding to user queries via phone, email, and ticketing systems. Daily responsibilities include diagnosing and troubleshooting application and configuration issues, guiding customers through resolutions, and documenting cases and solutions in internal systems. The Technical Support Executive will collaborate with product and engineering teams to escalate complex issues, contribute to knowledge base articles, and help improve support processes. The role also involves educating customers on product features, best practices, and updates to enhance their overall experience and satisfaction.

Qualifications

• Strong Customer Support and Customer Service skills, with the ability to communicate clearly and professionally with diverse users.
• Hands-on experience in Technical Support and Troubleshooting for software applications, preferably in HR or business systems.
• Well-developed Analytical Skills for diagnosing issues, identifying root causes, and suggesting effective solutions.
• Good understanding of basic IT concepts (networks, operating systems, browsers) and comfort working with ticketing.
• Excellent written and verbal communication skills in English; additional regional language skills are an advantage.
• Ability to work on-site in Pune Division, manage multiple support requests, and prioritize tasks in a fast-paced environment.
• Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Prior experience in enterprise software support and familiarity with HR or workforce management domains is beneficial.
• Should have good database knowledge.

Interested candidates can submit their resume on [email protected]

Pay: ₹10,000.00 - ₹40,000.00 per month

Work Location: In person