Technical Support Executive

Job Title: Technical Support Executive

Location: Swargate, Pune

Shift Timings: 11 PM- 7 AM (Night Shift)

Position Overview

We are seeking a skilled Technical Support Executive to provide remote technical assistance and system application support to our Employees, Field Logistics Support Team, Depot, Area Logistics, channel partners, internal resources and client support systems. The ideal candidate will have strong expertise in networking, remote access troubleshooting, and experience with CRM/ERP systems and ticket-based applications. A Microsoft Certified professional background with proficiency in MS Office tools is essential, while knowledge of SQL/Oracle will be an added advantage.

Key Responsibilities

• Provide remote technical support for system applications, networking issues, and access- related queries.

• Manage Employees, Field Logistics Support Team, Depot, Area Logistics, channel partners, and client support systems, ensuring smooth operations and timely resolution.

• Handle CRM/ERP platforms and ticket-based applications, ensuring accurate logging and resolution of issues.

• Conduct root cause analysis and provide effective solutions for recurring technical problems.

• Collaborate with cross-functional teams to escalate and resolve complex technical issues.

• Maintain documentation of support processes, FAQs, and troubleshooting guides.

• Assist in basic BI-Analytics reporting to support business insights and decision-making.

• Ensure adherence to SLAs and deliver high-quality customer service.

Required Skills & Qualifications

• Proven experience in technical and system application support.

• Strong knowledge of remote access support and networking.

• Hands-on experience with CRM/ERP systems and ticket-based applications.

• Basic understanding of BI-Analytics tools.

• Microsoft Certified Professional with expertise in: • MS Excel (advanced functions, reporting, dashboards) • MS Word (documentation, templates) • MS Access (database management) •

Added advantage:

Working knowledge of SQL / Oracle. Key Competencies

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal abilities for client and partner interactions.

• Ability to work independently in a remote environment.

• Detail-oriented with strong organisational skills.

• Customer-centric mindset with a focus on service excellence. Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field. /Any graduate with relevant experience.2-4 years of experience in technical support or system application support roles