Technical Support Executive

About the Role

We are looking for a Technical Support Executive to assist customers, partners, and Digital Signature Certificate (DSC) holders with technical queries. You will be the first point of contact for resolving DSC-related and portal-related issues, so strong troubleshooting skills, clear communication, and a customer-first attitude are essential.

Key Responsibilities

• Provide technical support to customers through phone, WhatsApp, chat, email, and other support channels.
• Assist customers with DSC-related issues on Government portals, GeM, e-Tender platforms, and similar services.
• Diagnose and resolve issues such as DSC installation, token/driver problems, browser and Java compatibility, and signing errors.
• Train partners on products and processes, and assist them with portal-related queries.
• Escalate unresolved issues to the concerned Certifying Authority (CA) or internal technical team, and follow up until resolution.
• Log, track, and update all queries and tickets accurately in the support system.
• Maintain professional communication and ensure a positive customer experience on every interaction.
• Share feedback on recurring issues to help improve processes and support documentation.

Required Qualifications

• Graduate in any discipline (preferably IT, Computer Science, or a related field).
• 0-2 years of experience in Technical Support, Customer Support, IT Support, or a related field.
• Freshers with good technical knowledge are welcome to apply.

Pay: ₹12,000.00 - ₹15,000.00 per month

Application Question(s):

• How many years of experience do you have in Technical Support, Customer Support, or IT Support?
• Have you worked with remote support tools like AnyDesk or TeamViewer?
• Have you used Government portals such as GeM, e-Tender, MCA, GST, or Income Tax?
• Do you have experience with any ticketing or CRM tool?
• What is your current salary?
• What is your expected salary?
• If selected, can you start immediately?

Work Location: In person