Technical Support Executive

Sendvise Solution Pvt. Ltd. is looking for experienced and technically skilled Technical Support Executives with strong knowledge of the WhatsApp Business API, Meta Business Manager, customer onboarding, API integrations, and technical troubleshooting.

The ideal candidate must be capable of independently handling the complete customer journey, from WhatsApp Business API onboarding and account configuration to ongoing technical support, issue resolution, and customer assistance.

Only candidates based in Nashik will be considered. Freshers are not eligible.

Key Responsibilities1. WhatsApp Business API Onboarding

• Handle end-to-end onboarding of customers on the WhatsApp Business API.
• Configure Meta Business Portfolio, WhatsApp Business Accounts (WABA), and phone numbers.
• Assist customers with Meta Business Verification and display name approvals.
• Manage WhatsApp Embedded Signup and Cloud API onboarding.
• Configure phone number registration, verification, and migration.
• Troubleshoot onboarding errors and account configuration issues.

2. Technical Support & Troubleshooting

• Provide complete technical support for the Sendvise platform.
• Diagnose and resolve WhatsApp API errors, messaging failures, and integration issues.
• Troubleshoot message template creation, submission, rejection, and approval problems.
• Handle messaging limit, account restriction, and WABA-related issues.
• Assist customers with webhook configuration, API credentials, access tokens, and API connectivity.
• Investigate issues using API responses, error codes, logs, and debugging tools.
• Escalate complex technical issues to Meta Support or internal development teams.

3. Sendvise Platform Support

• Support customers with WhatsApp campaigns, broadcasting, and message scheduling.
• Assist with chatbot setup, automated replies, and WhatsApp Flows.
• Troubleshoot Live Chat Inbox, contact management, and campaign delivery issues.
• Help customers configure integrations with CRM, websites, and other third-party applications.
• Guide customers through platform features and technical configurations.
• Coordinate with the development team to identify bugs and ensure timely resolution.

4. Customer Communication & Issue Management

• Handle customer queries professionally through calls, WhatsApp, email, and support tickets.
• Communicate clearly with customers in English and Hindi.
• Understand technical issues and provide accurate, practical solutions.
• Maintain support tickets, troubleshooting records, and resolution reports.
• Ensure timely follow-ups and issue resolution within defined support timelines.
• Deliver a professional customer support experience.

Required Technical Skills

• Strong practical knowledge of WhatsApp Business API and Meta Cloud API.
• Experience with Meta Business Manager, WABA management, and Embedded Signup.
• Understanding of REST APIs, JSON, Webhooks, and HTTP error codes.
• Hands-on experience with Postman or similar API testing tools.
• Knowledge of WhatsApp message templates, categories, messaging limits, and Meta policies.
• Experience in API troubleshooting and basic technical debugging.
• Familiarity with SaaS platforms, CRM systems, and customer support tools.
• Ability to independently resolve customer onboarding and technical issues.

Communication & Professional Skills

• Excellent verbal and written communication in English and Hindi is mandatory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical customers.
• Professional attitude, patience, and customer-focused approach.
• Good documentation, coordination, and multitasking abilities.
• Ability to work independently and take ownership of customer issues.

Eligibility Criteria

• Location: Only candidates currently residing in Nashik are eligible.
• Experience: Minimum 1 year of relevant technical support experience; candidates with 2+ years of WhatsApp Business API experience preferred.
• Qualification: Graduate in IT, Computer Science, BCA, B.Sc. IT, B.Tech, or equivalent relevant experience.
• Language: Strong English and Hindi communication skills are compulsory.
• Technical Knowledge: Prior practical experience with WhatsApp Business API onboarding, Meta Business Manager, and technical support is strongly preferred.
• Availability: Must be willing to work full-time from our Nashik office.

Preferred Candidate Profile

We are looking for candidates who have previously worked with:

• WhatsApp Business Solution Providers (BSPs)
• CPaaS companies
• WhatsApp API or chatbot service providers
• SaaS technical support teams
• API integration or customer onboarding teams

Important: We are specifically hiring experienced technical support professionals, not general customer care or telecalling executives.

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person