Technical Support Executive

HiGreetings of the day!
About Company: Our team of experts have catered a large geographical area. Having worked with Startups and Enterprises, we have achieved experience in all kind of businesses. We are a one-stop shop that deals with Concept designing, UI/UX, Application Development, Scalable Deployment, Blockchain development, and Maintaining the app post-deployment
Company Name - Appventurezhttps://www.appventurez.com/
Job Role :- Application/Technical Support
Location :- Maharshtra (Nashik )Exp - Freshers to 2 Years

Key Responsibilities:

• Provide Level-1 support for the OCC web portal and digital services.
• Assist users with registration, login and account-related issues.
• Guide citizens through online applications and service workflows.
• Support Trust, Society, Event and other online application processes.
• Assist with document upload and submission-related issues.
• Help users check application status and track submissions.
• Perform basic browser, connectivity and application troubleshooting.
• Identify issues requiring technical escalation.

Citizen Helpdesk

• Act as the first point of contact for citizens and portal users.
• Explain portal processes clearly in Marathi.
• Assist users with limited digital literacy.
• Provide patient, professional face-to-face assistance at the Regional Office.
• Explain error messages and corrective actions in simple language.
• Provide handholding during online application submission.

Ticket Management

• Register and update citizen/user issues in the Ticket Management System.
• Categorize and prioritize tickets.
• Record issue details, screenshots and relevant information.
• Track tickets through resolution and maintain SLA timelines.
• Escalate unresolved or critical issues to the appropriate Appventurez support team.
• Follow up on pending tickets and maintain accurate ticket status.

Regional Office Coordination

• Coordinate with OCC Regional Office officials.
• Coordinate with Appventurez central application/technical support teams.
• Report recurring application issues and frequently occurring user problems.
• Maintain daily support activity records and reports.
• Assist during new feature releases, updates and system changes.

Educational Qualification

Preferred candidate backgrounds:

• BCA
• B.Sc. Computer Science
• B.Sc. IT
• BBA
• BA
• B.Com

Other graduates may also be considered where they demonstrate strong computer skills, excellent Marathi communication and relevant customer/application support experience.

Experience

0–2 years. Freshers may be considered if they demonstrate strong computer skills, communication ability and Marathi fluency.

Preferred exposure:

• Application Support
• Customer Support
• IT Helpdesk
• Technical Support
• Web Portal Support
• Service Desk
• Government / e-Governance project support

Mandatory Skills

• Fluent Marathi – speaking and reading
• Good communication and interpersonal skills
• Strong computer literacy
• Good understanding of web applications
• Basic application troubleshooting
• Basic Internet/browser troubleshooting
• MS Office / Google Workspace
• Ticket/complaint logging and tracking
• Good documentation skills
• Citizen/customer handling ability
• Ability to work onsite at an OCC Regional Office

RegardsPallavi Sharma

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person