Pragyaware Informatics Pvt Ltd
TECHNICAL SUPPORT EXECUTIVE
Skills
8 years ago
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Important information
Contract type:
Permanent
Location:
Ludhiana, Punjab, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Job highlights
- Resolves simple and basic support issues Transfers unresolved issues to second tier technical support as per escalation matrix Documents and tracks occurrences in a Customer Relationship Management Software Works under minimal supervision on complex projects and may assist less experienced peers .
- Preference will be given to candidates with experience in related field
Receives, evaluates, and prioritizes incoming telephone, email and in person requests for assistance from users experiencing problems with Hardware, Software, Networking and Computer related technologies. Resolves simple and basic support issues Transfers unresolved issues to second tier technical support as per escalation matrix Documents and tracks occurrences in a Customer Relationship Management Software Works under minimal supervision on complex projects and may assist less experienced peers
Qualifications Graduate/ Post Graduate in Computer Science/ Information Technology
Freshers may also apply. Preference will be given to candidates with experience in related field.
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