Technical Support Executive

Job highlights

• Willing to work in rotational shifts and handle high-alert situations

• Prior experience in ATM monitoring,security operations,or helpdesk coordination is a plus. .

• Track machine uptime, power/network status, and unusual behavior.

• Coordinate with field teams for on-ground verification and issue resolution.

• Maintain detailed logs of incidents, escalations, and interventions.

• Ensure timely alerts and follow-ups for hardware, network, or security anomalies.

• Support preventive maintenance schedules and reporting.

QUALIFICATIONS

• Strong observational and analytical skills
• Comfortable with tech interfaces and remote monitoring tools
• Quick decision-maker with a calm, solution-oriented mindset
• Willing to work in rotational shifts and handle high-alert situations.
• BE or equivalent.
• Prior experience in ATM monitoring, security operations, or helpdesk coordination is a plus.

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