Technical Support Executive

Job Title: Technical Support Executive

Company Name: India Websoft
Location: Indore, Madhya Pradesh
Job Type: Full-time
Experience: 0-06 months Experience

Job Overview

India Websoft is looking for a motivated and customer-oriented Technical Support Executive to join our team. The ideal candidate should have good technical knowledge, problem-solving abilities, and excellent communication skills to assist clients with technical issues and ensure smooth system operations.

Key Responsibilities

• Provide technical support to clients and internal teams regarding software, hardware, and system-related issues.
• Identify, troubleshoot, and resolve technical problems promptly.
• Assist clients with website-related issues, application errors, login problems, and basic configuration.
• Respond to customer queries through calls, emails, chat, or other communication channels.
• Diagnose technical issues and escalate complex problems to the relevant department when required.
• Maintain records of technical issues, solutions, and customer interactions.
• Coordinate with the development team to resolve website and software-related bugs.
• Guide clients on the proper use of software, applications, and technical services.
• Monitor reported issues and ensure timely resolution and follow-up.
• Maintain professional communication and ensure customer satisfaction.

Required Skills and Qualifications

• Bachelor's degree or diploma in Computer Science, IT, or a related field is preferred.
• Basic knowledge of computers, operating systems, software, and networking.
• Familiarity with websites, web applications, browsers, and troubleshooting techniques.
• Basic understanding of HTML, CSS, WordPress, or databases is an advantage.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to handle multiple issues and prioritize tasks effectively.
• Willingness to learn new technologies and technical support tools.
• Freshers with relevant technical knowledge and a willingness to learn can apply.

Preferred Skills

• Experience in technical support, customer support, or IT helpdesk operations.
• Basic knowledge of website hosting, domains, DNS, and email configuration.
• Familiarity with ticketing systems and remote troubleshooting tools.
• Ability to coordinate effectively with developers and other technical teams.

What We Offer

• A professional and supportive work environment.
• Opportunities to learn new technologies and enhance technical skills.
• Career growth and development opportunities.

Pay: ₹8,000.00 - ₹13,000.00 per month

Work Location: In person