Zorior Technologies
Technical Support Executive
3 years ago
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Important information
Contract type:
Permanent
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
- Respond to customer inquiries via phone, email, and chat with a professional and customer-friendly approach.
- Provide prompt technical assistance, diagnosing and troubleshooting hardware, software, and network issues.
- Maintain and monitor in-house technical systems (PCs, Laptops, Printers etc.) for seamless operations.
- Collaborate with customers to understand issues, gathering relevant information for efficient problem-solving.
- Create and update detailed documentation for technical issues and solutions.
- Utilize remote desktop tools for efficient issue resolution.
- Conduct on-site visits for in-depth problem resolution when remote troubleshooting is insufficient.
- Escalate complex technical issues to internal teams for further investigation and resolution.
- Follow up with customers to ensure satisfactory issue resolution.
- Stay updated on product features and enhancements.
- Conduct software testing to identify and report bugs, ensuring software quality and reliability.
- Collaborate with the development team, providing insights based on customer interactions.
- Educate customers on product features and offer training for enhanced self-sufficiency.
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