Technical Support Executive

Job highlights

• . Bachelors degree in Computer Science,Information Technology,or a related field
• Proven experience in providing technical support to customers

Roles and Responsibility

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software applications and hardware systems.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and user manuals.
• Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in providing technical support to customers.
• Strong understanding of computer operating systems, software applications, and hardware systems.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.

About Company

Securens Systems Pvt Ltd is a leading provider of information technology solutions, committed to delivering high-quality services and products to its clients. We are a dynamic and growing company, seeking talented individuals to join our team.

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