Technical Support Executive

Job highlights

• Any Bachelor s Degree
• BSc (Computer Science),BCA,BE preferred.
• Minimum 2+-year experience in information technology or technical support. Extensive familiarity with Windows operating systems.
• The diverse set of vendors with excellent service experience are chosen for catering every need

SmartQ is a leading innovative Food-Tech startup, which pioneers in providing world-class Cafeteria management services. The organization eases the life of corporate employees by bringing them the best quality food along with the cutting edge technology at their company cafeterias and food courts.

The organisation started its operations in Bangalore in June 2014. SmartQ redefines the cafeteria experience by enhancing the food services, Vendor integration, eliminating the queues, minimizing wait time, increasing collaborative work time, digitizing the cafeteria.

SmartQ works with caterers providing consistent quality and healthy food. The diverse set of vendors with excellent service experience are chosen for catering every need. Based on the likes and tastes of the client, the vendors are handpicked and monitored with an effective cafeteria feedback system. The company aims at reducing the Food Fatigue which sets in after a certain period by rotating the vendors. SmartQ further offers the digital cafeteria solution which transforms any conventional cafeteria into one that is completely digital and cashless. The customized 360-degree digital cafeteria solution includes multiple ordering channels like mobile application and automated billing kiosks with a plethora of payment options and value-added features like intelligent menu display, Token display and advanced closed-loop feedback system. SmartQ helps in improving consumers experience by providing the convenience of ordering and also engaging the customers through the tech platform.

Installation of SmartQ Platform Softwares for client systems.

Train Customers to use SmartQ platform.

Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem

Help Customers to perform configuration and other activities of the software

Assume remote control over customers computers when necessary to resolve problems

To be able to work in different time zones(US/Aus & NZ etc) and remotely (if & when required).

Able to do asset management.

Internal process management.

Skills and qualifications required:

Any Bachelor s Degree. B.Sc (Computer Science), BCA, BE preferred

Minimum 2+-year experience in information technology or technical support

Extensive familiarity with Windows operating systems

Excellent Communication and People Skills

Quick Learner

Taking Ownership of the tasks and delivering them