Technical Support Executive

Why Join Sparsa Digital?
At Sparsa Digital, we are one of India’s leading digital signage companies, with 11+ years of experience and continuous
growth. We are present in 180+ cities, managing 25,000+ digital screens and serving 250+ top brands. Our team of 250+
professionals ensures seamless digital experiences across industries.

Key Responsibilities:

1. Task Allocation & Planning
   ● Ensure 100% timely allocation of daily/weekly tasks to the field team.
   ● Maintain proper tracking of workload distribution for balanced productivity.
   ● Optimize routes and schedules to reduce idle time and travel costs.
2. Data Accuracy & Reporting
   ● Validate and update all field task details (CMS status, Asset Mapping, etc.)
   before assignment.
   ● Ensure zero discrepancies in backend data shared with field teams.
   ● Generate and circulate daily/weekly/monthly Reports with 100% accuracy.
3. Field Team Coordination
   ● Maintain smooth communication between field team, backend, and clients.
   ● Ensure timely resolution of field team escalations and dependencies.
   ● Track attendance, task completion, and performance of field staff.
4. Quality & Compliance
   ● Monitor adherence to client SOPs, SLAs, and compliance requirements.
   ● Implement quality checks to ensure correct documentation and closure of
   tasks.
   ● Maintain >98% compliance in backend updates before client submission.
5. Issue Escalation & Resolution
   ● Ensure escalated issues from the field are acknowledged within 1 hour and
   resolved within the agreed TAT.
   ● Track repeat issues and provide preventive solutions.
   ● Document and close all escalations with root-cause analysis.
6. Productivity & Cost Efficiency
   ● Ensure backend planning leads to >90% task completion rate by the field
   team.
   ● Contribute to cost savings by optimizing manpower utilization and travel
   planning.
7. Client & Internal Communication
   ● Share timely updates with clients regarding task progress, delays, and
   closures.
   ● Ensure proactive follow-up with field teams to avoid client escalations.
   ● Maintain high client satisfaction
8. Process Improvement & Training
   ● Identify gaps in field and backend coordination and suggest improvements.
   ● Train field teams on updated processes, tools, and compliance requirements.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person