Technical Support Executive

Job Responsibilities:

. Provide technical resolution and support to service dealers, fleet customers, and internal department. (Including: technical investigation, root cause analysis and propose countermeasure.)

. Analysis of key market indicators (warranty, VOC, DMS data.) to identify/early detection of vehicles’ quality/technical issues.

. Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.

. To implement and provide technical administration/information for aftersales service dealers which included service/technical information and bulletin, field fix report and countermeasure action plan deployment.

. Ensure dealer and customer satisfaction by providing excellent field service and technical advice

. Vendor Quality Improvement: Enable supplier warranty analysis with parts and data, facilitating routine investigations, propose improvement action plan at vendor.

Requirements:

· Candidate must possess at least Degree in Engineering or equivalent.

· Required language(s): Bahasa Malaysia, Mandarin, English.

· At least 3 year(s) of working experience in the related field is required for this position.

· Preferably with working experience in automotive industry.

· Applicants must be willing to work in Kuala Lumpur.

· Full-time position.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.