Technical Support Executive

Technical Support Executive – ERP

Location: Nagpur, Maharashtra

Experience: 1 Years

Job Type: Full-Time

Work Mode: Work From Office (WFO)

Job Summary

We are looking for a Technical Support Executive with 1–2 years of experience in ERP support to handle client queries, manage support tickets, troubleshoot ERP-related issues, and provide effective solutions. The candidate should have good communication and problem-solving skills and be willing to visit client locations in Nagpur whenever required.

Key Responsibilities

• Handle client queries related to ERP software through calls, emails, and support tickets.
• Raise, track, update, and resolve support tickets within the defined timelines.
• Troubleshoot ERP-related functional and technical issues.
• Understand client requirements, identify problems, and provide appropriate solutions.
• Visit client locations in Nagpur for face-to-face support, troubleshooting, and issue resolution when required.
• Coordinate with the development team to resolve complex technical issues.
• Maintain proper documentation of tickets, client interactions, and resolutions.
• Provide basic ERP training and guidance to clients on system usage.

Required Skills & Qualifications

• 1 years of experience in ERP support, technical support, or software support.
• Hands-on experience handling ERP-related queries and support tickets.
• Good troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to interact directly with clients and understand their requirements.
• Willingness to travel to client locations within Nagpur as required.

Preferred: Experience with Odoo ERP or any other ERP system.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Do you have experience in Technical support Executive?
• How many years of experience do you have in Technical Suport executive?
• Do you have hands on experience in ERP?

Work Location: In person