Technical Support Executive

Job Description: Technical Support Executive

Company Name: AM2PM Support

Job Type: Full-Time

Work Mode: Work From Home (WFH)

Salary: Up to ₹20,000 per month

Experience Required: Minimum 2 Years

About the Company AM2PM Support is an outsourcing management company that provides businesses with reliable support and operational solutions across various profiles and industries.

Job Overview

We are looking for a Technical Support Executive with at least 2 years of experience in technical support, ticket handling, and troubleshooting. The candidate will assist customers with technical queries related to gaming hardware products and ensure timely resolution of technical issues.

Key Responsibilities

● Handle customer queries related to gaming hardware, including keyboards, mice, headsets, controllers, and other gaming accessories.

● Manage and resolve technical support tickets within the defined timelines.

● Troubleshoot hardware connectivity, installation, configuration, driver, and compatibility issues.

● Provide technical assistance through calls, emails, chat, or a ticketing system.

● Track, prioritize, update, and follow up on open tickets until resolution.

● Document technical issues, troubleshooting steps, and resolutions accurately.

● Escalate complex technical issues to the relevant team when required.

● Ensure timely ticket closure and maintain service quality standards.

● Deliver a positive customer experience through effective communication and problem-solving. Requirements

● Minimum 2 years of experience in technical support and ticket handling.

● Experience working with ticketing systems or helpdesk tools.

● Knowledge of computer hardware, gaming peripherals, and accessories.

● Understanding of hardware troubleshooting, device connectivity, driver installation, and configuration. ● Good verbal and written communication skills.

● Strong analytical, troubleshooting, and customer-handling skills.

● Ability to manage multiple tickets and prioritize issues effectively. Salary & Benefits

● Salary: Up to ₹20,000 per month.

● Work Mode: 100% Work From Home.

● Opportunity to develop technical troubleshooting and customer support skills.

Pay: Up to ₹20,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Work Location: Remote