Technical Support Executive – iGaming Industry

Technical Support Executive – iGaming Industry

Location: Cyprus (Hybrid – offices in Paphos)   |   Employment: Full-time | Shift-based

**

Join our growing team in the dynamic world of iGaming! We're looking for a motivated Technical Support Executive to support our B2B operator clients, handle day-to-day platform requests, and act as a key link between clients and internal teams.

Your Role

• Handle incoming support requests from operator clients via tickets and live communication channels.
• Assist with back-office configurations, operational tasks and setups across the platform.
• Act as the primary point of contact for client escalations, coordinating with internal teams to ensure timely resolution.
• Log, track, and follow up on issues to maintain clear and accurate records.
• Troubleshoot platform-related queries and escalate technical issues to the relevant teams.

Working Hours

This is a shift-based role supporting a platform that runs 7 days a week — because our operator clients don't stop at 5pm, and neither do we. The role includes rotating shifts across morning, midday, and evening hours, with rotating weekend coverage and work on national holidays as part of the normal schedule. Exact shift times are shared during the interview process.

You Bring

• A passion for the iGaming industry.
• Comfort with rotating shifts, including weekends and holidays as part of a live-operations schedule.
• A tech-friendly mindset — comfortable navigating platforms, tools, and technical conversations.
• Experience in technical support, QA, or a systems-facing role (iGaming experience is a plus).
• An analytical mindset with strong problem-solving skills.
• Strong communication and organizational skills.
• Attention to detail, with the ability to manage multiple cases simultaneously.
• A team-player attitude with a customer-first mindset.

Our Coulture

We're a team that values:

• Ownership and accountability.
• Enthusiasm for what we do.
• Working without micromanagement or rigid hierarchies.

What we offer

• Competitive pay and growth opportunities.
• Hybrid setup based out of our Cyprus office.
• A supportive, international team that values initiative.

If you're comfortable with a rotating shift schedule and eager to grow your career in iGaming, apply today and join the adventure!