M
MASS INTELLIGENT PROVIDER SDN BHD
Technical Support Executive (Junior) - Fresh graduates
15 days ago
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Important information
Contract type:
Permanent
Location:
Puchong, Selangor, Malaysia
Work mode:
Onsite
Published on:
8 October 2026
What they need
- To understand overall technical support ticketing process and procedure.
- Complete technical tasks and assignment according to ticketing system.
- Track ticket status and make sure no missing SLA (service level agreement) complaints.
- To prepare daily and detailed technical support reports to customers.
- Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
- Capable of performing technical fault findings.
- Able to contribute to root cause analysis, rectification process and solutions.
- To standby for ad hoc technical support on a rotation basis.
Pay: RM2,500.00 - RM2,700.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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