Technical Support Executive - L1

Roles and Responsibilities

• Provide technical support to customers via phone calls.

• Troubleshoot and resolve customer issues related to product functionality, configuration, and installation.

• Escalate complex issues to senior team members or other departments as needed.

• Maintain accurate records of customer interactions using CRM software.

• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Desired Candidate Profile

• 1-5 years of experience in a similar role (International Voice Process).
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on rotational shifts including night shifts (US Process).
• Basic knowledge of computer hardware components and networking concepts.

Mention "Priscilla HR" on top of your resume.