Technical Support Executive (Semenyih)

About the Role

We are looking for a Technical Support Executive to join our Customer Service team. If you enjoy solving technical problems, working with customers, and hands-on product support, this could be the right opportunity for you!

Key Responsibilities

• Handle product installation, configuration, testing, and commissioning at customer sites.
• Diagnose and troubleshoot product issues and provide effective solutions.
• Conduct preventive maintenance, repairs, and after-sales technical support.
• Attend to customer technical enquiries and complaints, ensuring timely follow-up and resolution.
• Liaise with customers, suppliers, Sales, and internal teams on technical and warranty matters.
• Conduct product demonstrations and technical briefings for customers and internal teams.
• Support the Sales team with product information, technical advice, mock-ups, and product samples.
• Prepare service reports and maintain accurate records of technical issues and service activities.
• Provide feedback and recommendations to improve product quality and customer experience.

What We Are Looking For

• Diploma or Bachelor's Degree in Engineering, Mechatronics, or a related technical field.
• Minimum 1 year of relevant experience in technical support, field service, product installation, maintenance, or a similar role.
• Fresh graduates with relevant qualifications and a strong interest in technical support are encouraged to apply.
• Experience in handling customer complaints and technical troubleshooting is an advantage.
• Experience with plastic products/manufacturing, particularly kitchen and bathroom products, is an advantage.
• Intermediate knowledge of Microsoft Office, CAD, and SolidWorks is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and as part of a team.
• Willing to travel for installation, maintenance, troubleshooting, and customer support.

Why Join Us

• Attractive yearly performance bonus

• 5-day work week (Monday – Friday, 9:00 AM – 6:00 PM)

• Group Hospitalisation, Personal Accident & Term Life Insurance coverage

• Annual dinner & company events

• Career growth and development opportunities within the company

🚀Ready for your next adventure? Come grow with us!