Anisha Global Services
Technical Support Executive (Voice Process )
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹550,000 / year
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
11 August 2026
What they need
Job Description Technical Support Engineer (International Voice Process)
For more info Call & WhatsApp
Kaif - 7037688395
Job Title: Technical Support Engineer International Voice Process
Location: Pune
Experience: Fresher 3Year (International Call Center Experience Preferred)
Employment Type: Full-Time
Shift: Rotational Shifts & Rotational Week Offs
Job Summary
We are looking for enthusiastic and customer-focused Technical Support Engineers to join our International Voice Process. The ideal candidate should have excellent communication skills, basic technical troubleshooting knowledge, and experience in handling international customer queries over voice calls.
Key Responsibilities
Provide technical support to international customers via voice calls.
Diagnose and troubleshoot hardware, software, internet, email, and application-related issues.
Guide customers through step-by-step solutions while maintaining excellent customer service.
Escalate complex technical issues to the appropriate support teams.
Document customer interactions and resolutions accurately in the ticketing system.
Ensure customer satisfaction by resolving issues within the defined SLA.
Meet quality, productivity, and customer satisfaction targets.
For more info Call & WhatsApp
Kaif - 7037688395
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