Technical Support Executive – Website & App (EdTech)

We are looking for a technically skilled and problem-solving candidate to manage technical queries and resolve issues related to our educational website and mobile application. The candidate will coordinate with developers when required and ensure a smooth digital learning experience for students.

Key Responsibilities

• Resolve technical queries related to the website and mobile application.
• Troubleshoot student login, registration, OTP, password reset, and account access issues.
• Handle problems related to online courses, video lectures, test series, study materials, and course access.
• Investigate payment failures, transaction status, fee confirmation, and course activation issues.
• Identify and report website bugs, app crashes, errors, and performance issues.
• Coordinate with website developers, app developers, and third-party service providers for technical fixes.
• Test website and app functionality after updates or bug fixes.
• Maintain a record of technical complaints, resolutions, and pending issues.
• Guide students and internal teams in using the platform correctly.
• Escalate complex technical problems to the development team and follow up until resolution.

Required Skills

• Basic knowledge of websites, mobile applications, and troubleshooting.
• Understanding of browsers, internet connectivity, cache, cookies, and app installation.
• Familiarity with Android applications and website testing.
• Basic knowledge of APIs, databases, HTML, CSS, or debugging tools is an advantage.
• Good communication and student-support skills.
• Ability to diagnose problems logically and explain solutions in simple language.

Qualifications

• Graduate or diploma holder in Computer Science, IT, Software Engineering, or a related field.
• Freshers with strong technical knowledge may apply; prior technical support experience is preferred.
• Experience in EdTech, LMS platforms, website support, or app support is an advantage.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person