Technical Support Executive/Manager

Key Responsibilities:

• Attend to customer enquiries and provide appropriate recommendations and solutions.
• Prepare proposals and quotations within specified timeframes.
• Liaise with Brand Principals for special pricing related to tenders or projects.
• Update funnel reports and job sheets regularly.
• Provide technical support and conduct product training for the internal sales team and external customers.
• Offer pre- and post-sales support to customers when required.
• Conduct product demonstrations, proof of concepts (POC), onsite seizing, and after-sales services.

Requirements:

• Diploma or higher in Computer Science, Information Technology, or a related field.
• Minimum of 1-2 years’ working experience in a related field with strong technical knowledge in networking products and/or server storage products.
• Excellent communication and presentation skills in English.
• Independent, self-motivated, and capable of working under pressure.