Technical Support Executives

Job highlights

• International Voice Process Technical Support (US Telco Project
• Night Shift
• Noida)
• Noida) - Spino
• Shift: US Shift (24 7,Primarily Night Shifts)
• Attractive Salary + Night Shift Allowances .
• Flexible to work in a 24 7 rotational shift (mainly night shifts)
• Immediate joiners preferred

International Voice Process Technical Support (US Telco Project | Night Shift | Noida)

International Voice Process Technical Support (US Telco Project | Night Shift | Noida) - Spino International Voice Process Technical Support (US Telco Project | Night Shift | Noida) Join Spino Inc. A Global Innovation Hub!

Location: Noida (Both Side Cab Provided)
Shift: US Shift (24 7, Primarily Night Shifts)
Experience Required: Minimum 1 Year in International Voice Process (Technical Support)
Qualification: Any Graduate (Preferably Technical Background)

We are hiring Technical Support Executives for a leading US-Based Telecom Project in Noida. If you have excellent communication skills, a passion for technology, and experience in resolving customer queries over the phone, this is the perfect opportunity for you!

Key Responsibilities: - Handle inbound voice calls from US-based customers regarding technical queries.

Diagnose and troubleshoot internet connectivity, telecom, and networking issues .

• Coordinate with internal teams for quick and accurate issue resolution.

Proactively escalate unresolved cases and ensure customer satisfaction.

• Maintain accurate records of customer interactions in the CRM. Required Skills: verbal and written English communication

Good knowledge of computer networking and telecom basics.

Proficiency in MS Office (Word, Excel, PowerPoint).

• Ability to multitask, work in a fast-paced environment, and deliver results within deadlines.

Attractive Salary + Night Shift Allowances

Both Side Cab Facility as per company policy

Opportunity to work on a global telecom project

Career growth skill enhancement programs

• Split week-offs and paid holidays as per company norms Ideal Candidate Profile: - Minimum 1 year of experience in International Voice Process (Technical Support) .
• Tech-savvy and customer-focused with a positive attitude.
• Flexible to work in a 24 7 rotational shift (mainly night shifts) .

Immediate joiners preferred

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