Technical Support Expert

About the Company

Responsible for overseeing the technical support function to ensure the network support and the achievement of after-sales department. This role plays a critical part in implementing Geely's quality and warranty policies, ensuring compliance and operational efficiency across service networks.

About the Role

The Technical Support Expert is responsible for managing technical issues across the dealer network. The role works closely with dealers and headquarters to resolve technical issues, improve service quality, and ensure compliance with Geely after-sales standards. The position also supports dealer technical training and new model launches to ensure service readiness.

This role requires someone who is willing to be hands-on in the early stage, including performing vehicle repairs and maintenance.

Responsibilities

• Provide remote and onsite technical support to dealers for complex repair and diagnostic cases.
• Support the implementation of Geely technical standards, repair procedures, and service bulletins.
• Escalate technical issues to RSC (Regional Service Center), follow up on solutions.
• Monitor technical cases and support improvement of dealer technical capability.
• Support the deliveries of technical and warranty training for aftersales.
• Support new model launches by acting as the technical focal point for service documentation, special tool preparation, dealer tech-readiness, and on-site technical support.

Qualifications

• 3 years of experience in automotive technical support, warranty, quality, or similar aftersales operations. Experience in fast moving organization, with an OEM, importer (NSC), or authorized dealer network is preferred. Good knowledge of vehicle diagnostics, repair processes, and warranty procedures. HV Certification is an advantage. Hands-on, proactive, and strong problem-solving skills. Fluent in Germany and English. Frequent travel required.

What We Offer

• Competitive remuneration package.
• A fast-paced dynamic environment in a successful international organization.
• International exposure with the chance to adapt locally and make a difference.
• Growth potential.

Equal Opportunity Statement

We are committed to diversity and inclusivity.