Technical Support Expert

Technical Support Expert – International Process

Location: Jaipur, Rajasthan
Work Mode: Work From Office
Job Type: Full-Time
Shift: Majorly Night Shifts | Rotational

Key Responsibilities

• Handle customer interactions through voice and blended channels.
• Resolve technical and customer-related queries effectively.
• Handle billing and retention-related concerns.
• Maintain quality, productivity, and customer satisfaction standards.
• Identify opportunities for cross-selling and upselling.

Eligibility

• Graduate candidates only.
• Minimum 1 year of professional work experience in international Technical Support/Customer Service/Sales.
• Valid employment and experience verification documents are mandatory.
• Sales or BPO experience will be preferred.
• Excellent English communication skills.
• Good technical aptitude and customer-handling skills.

Schedule & Benefits

• 5 days working.
• 2 rotational week-offs.
• Majorly night shifts with rotational timings.
• 10 hours shift including 1-hour break.
• Cab facility for eligible night shifts.
• No leave during the first 3 months, except weekly offs.

Relocation Benefits

Eligible outstation Jaipur Rajasthan candidates may receive:

• 10 days free stay on dual occupancy.
• One-way bus/train/flight ticket.
• Relocation bonus up to ₹10,000.

Interested candidates can share their updated resume80102O7552

Pay: ₹44,000.00 - ₹46,000.00 per month

Benefits:

• Work from home

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)

Work Location: In person