Technical Support Expert - Solar Experience Needed

About the role

As a Technical Support Expert, you will provide reliable support to residential solar customers, resolving inquiries and concerns with strong communication, critical thinking, and a customer-first mindset. You will help support clean energy solutions through effective communication, problem-solving, and continuous improvement.

Key responsibilities

• Provide customer support and issue resolution for solar customers across multiple channels, including technical, billing, account, and system performance concerns, while ensuring a positive customer experience.
• Handle customer interactions via phone, email, chat, messaging, and voicemail.
• Investigate and resolve issues related to billing, financing, account management, and solar system performance.
• Deliver timely and accurate resolutions following established processes and service standards.
• Escalate complex issues to the appropriate teams when needed.
• Provide empathetic, professional, and customer-focused support in all interactions.
• Apply de-escalation techniques to effectively manage difficult customer situations.
• Maintain accurate documentation of all interactions, case updates, and resolutions.
• Create and manage customer cases to ensure proper tracking and follow-through.
• Assist with basic to intermediate troubleshooting using available tools and resources.

About you

• 1–2 years of customer service, contact center, technical support, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and case management systems.
• Background in solar, renewable energy, utilities, home services, or technical support environments (preferred).
• Familiarity with Salesforce or similar CRM platforms (preferred).
• Experience handling escalated customer situations (preferred).
• Knowledge of solar financing, system monitoring, and residential solar operations (preferred).

Benefits

• Competitive salary.
• Medical and dental insurance with free dependent coverage.
• Group life insurance.
• Paid time off (PTO).
• Outstanding career growth opportunities.
• Skills and leadership development.
• Free meal for onsite employees.

About us

ClearSource's mission is Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success.