Technical Support Genset Specialist

About PT. Wahana Inti Selaras:

As the exclusive distributor of John Deere tractors and agricultural equipment in Indonesia, PT. Wahana Inti Selaras is committed to providing superior products, solutions, and services to our customers. We also provide industrial engines and power solutions to support various industries across Indonesia.

About the role

As a Technical Support Genset Specialist, you will provide technical expertise and support for genset and power generation solutions, working with customers to identify requirements and recommend suitable specifications.

Key responsibilities:

• Provide technical and commercial support for genset products and applications
• Identify customer requirements and recommend suitable genset specifications and solutions
• Provide technical support for quotation preparation based on customer and application requirements
• Support installation and commissioning activities to ensure proper equipment operation
• Perform troubleshooting and technical analysis to identify and resolve genset-related issues
• Provide technical support for after-sales service and customer requirements
• Develop technical reports and communicate technical findings and recommendations to relevant stakeholders
• Work closely with relevant teams to ensure technical solutions are aligned with customer requirements

Qualifications:

• Minimum Bachelor's Degree (S1)
• More than 5 years of experience in genset applications
• Experience with industrial engines and gensets
• Strong understanding of high-voltage electrical systems
• Strong problem-solving and technical analysis skills
• Able to prepare technical reports and deliver technical presentations
• Good command of English, both written and spoken