Technical Support- Graduate Trainee

Graduate Trainee SaaS Operations

Role: Customer Success / Software Implementation / Technical Support

Job Responsibilities

• Support customers with Gronivas HRMS, Payroll, CLMS and SaaS applications.
• Assist in software implementation, configuration, onboarding and customer training.
• Understand customer requirements and provide functional/technical support.
• Troubleshoot application, user-access and configuration issues.
• Coordinate with Product, Development, Implementation and Support teams.
• Maintain support tickets, documentation and customer follow-ups.
• Assist with testing, UAT and go-live activities.

Eligibility & Skills

• Fresh graduates; 2025/2026 graduates preferred.
• BCA, MCA, B.E./B.Tech, B.Sc., BBA, B.Com, MBA or equivalent.
• Good English communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Basic knowledge of SQL/databases is an advantage.
• Willingness to learn and work in an Enterprise SaaS / HR Technology environment.
• Willingness to travel to customer locations when required.Role & responsibilities