Technical Support Group Supervisor

TSG Supervisor plays a crucial role in overseeing and enhancing the technical support and services provided by the company. This leadership position involves directing, coordinating, and reviewing the division's work, ensuring efficient levels of technical service operations and related solutions. The lead actively contributes to revenue generation and cost compliance while managing internal and external resource stewardship, including budgeting, license and asset management, and vendor partnerships.

Key Responsibilities:

A. Leadership and Coordination: Directs, coordinates, and reviews the work of the Technical Services Division, fostering effective communication across all functions and organizational levels.

B. Strategic Planning and Implementation: Takes a leading role in researching, developing, planning, and implementing policies, systems, and strategies to enhance technical service operations.

C. Financial Stewardship: Assesses and manages budget preparation and monitoring, license and asset management, and vendor/supplier partnerships to ensure efficient resource allocation.

D. Team Management: Leads the team to achieve goals contributing to revenue generation and cost compliance, focusing on employee development through training, promoting best practices, and ensuring adherence to security and regulatory standards.

E. People Management and Administration: Effectively hires, supervises, counsels, trains, and evaluates staff, providing project and technical leadership, conducting performance evaluations, and initiating disciplinary action when necessary.

F. Continuous Improvement: Maintains current knowledge of technical product and solutions services trends, researching and evaluating new applications, technology, standards, and equipment to enhance service delivery.

G. Customer Support: Performs direct support and problem resolution for internal and external customers, ensuring a high level of customer satisfaction.

Basic Qualifications:

• Bachelor's degree in Civil Engineering
• Board Passer is a plus
• With 2 - 4 year project management, construction/building work experience.
• With experience in using of AutoCAD, Sketch Up, and other software.

Location: Mandaue, Cebu

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion

Work Location: In person