Technical Support IMEG

Technical Support IMEG

About Us

Hitech is a leading provider of Engineering, BIM, and Business Process Solutions. With a growing team of 1,200+ professionals, we serve global clients through our robust delivery centers in India and international offices in the USA and UK.

Our BIM practice is known for delivering high precision, coordinated MEPF models that accelerate construction timelines and enhance project collaboration. We bring together domain expertise, cutting-edge tools, and a culture of continuous improvement to deliver value across the architecture, engineering, and construction (AEC) industry.

To strengthen our BIM Engineering team, we are looking for an experienced Senior MEP BIM Modeler with strong technical proficiency in Revit and a deep understanding of mechanical, electrical, plumbing, and fire protection systems for international projects.

Position Summary

We are seeking a proactive and customer-focused IT Support Executive to provide technical assistance and ensure smooth IT operations for end users. The role involves managing hardware, software, and network-related issues, ensuring timely resolution aligned with service level agreements (SLAs), and delivering high-quality user support.

Key Responsibilities

• Install, configure, and troubleshoot computer systems, printers, and other hardware components.
• Provide technical support including deployment of laptops/desktops, access provisioning, and software assistance.
• Resolve incidents and service requests related to hardware, software, network, and applications within defined SLAs.
• Maintain and update knowledge base articles to improve issue resolution and user self-service.
• Ensure adherence to IT security policies and organizational standards.
• Work with ticketing tools and IT asset management systems effectively.
• Deliver excellent customer service by understanding and addressing user needs promptly.
• Communicate effectively regarding scheduled downtime and handle unexpected issues efficiently.
• Be available for flexible working hours, including US shifts, weekends, and holidays when required.

Qualifications Experience

• Hands-on experience with Windows OS and Microsoft Office 365.
• Knowledge of Intune, Active Directory, and helpdesk applications.
• Familiarity with remote desktop tools and IT support systems.
• Strong verbal and written communication skills in English.
• Excellent interpersonal and customer service skills.
• Ability to interact effectively with both technical and non-technical stakeholders.
• 2-3 years of relevant work experience in IT support or a related field.
• Full-time Diploma in Computer/IT or Bachelor's degree (or equivalent qualification).

What We Offer

• Competitive salary in the range
• A creative and collaborative work environment focused on quality and innovation
• Opportunities to enhance technical and visual storytelling skills
• Career development support aligned with your creative aspirations