Technical Support Intern

About the Role

We are seeking a proactive, hands-on Technical Support Intern to join our team in Singapore. In this role, you will play a key part in deploying ClassIn’s smart classroom ecosystem across local educational institutions, training centers, and corporate clients. You will be directly involved in hardware delivery, on-site installation and configuration, as well as providing reliable after-sales support to ensure a seamless user experience.

Key Responsibilitie

s1. Local Delivery & Logistic

• sAssist in organizing, inventory checking, and local transportation of ClassIn hardware products (e.g., Interactive Flat Panels, smart cameras, microphones, and peripheral devices) to client sites

.2. On-Site Installation & Setu

• pPerform physical installation, mounting, cable management, and hardware assembly of smart classroom equipment
• .Configure software settings, operating systems (Windows/Android), network connections, and perform full system diagnostics before handoff

.3. After-Sales Support & Troubleshootin

• gProvide technical assistance and field support for client inquiries regarding ClassIn hardware and integrated software
• .Diagnose hardware failure or network issues, perform on-site maintenance, repair, or unit replacements as needed

.4. Client Onboarding & Documentatio

• nConduct basic product training for teachers, IT administrators, and staff on how to use ClassIn hardware effectively
• .Log all service tickets, issue reports, and feedback into the system to collaborate with internal engineering and product teams

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Requiremen**

• tsEducatio n: Currently pursuing a Diploma or Degree in Information Technology, Computer Engineering, Audio-Visual (AV) Technology, Electrical Engineering, or a related technical fiel
• d.Technical Skill s: Basic knowledge of computer hardware, basic networking concepts (Wi-Fi, LAN, routers), and operating systems (Windows, Android, macOS
• ).Hands-on Abilit y: Physically fit and comfortable handling, moving, and installing technical hardware and AV equipment on-sit
• e.Communication Skill s: Good command of written and spoken English. Fluency in Mandarin is an advantage to communicate effectively with regional technical support and supply chain team
• s.Soft Skill s: Problem-solving mindset, customer-centric attitude, punctuality, and strong sense of responsibilit
• y.Bonus Point s: Holding a valid Class 3 Singapore driving license is a strong plu
• s.Work Authorizatio n: Must be eligible to undertake an internship in Singapore (Singapore Citizens, PRs, or Student Pass holders with internship approval

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What We Of**

• ferHands-on experience in EdTech deployment and hardware-software integrati
• on.Direct mentorship from experienced field engineers and customer success lea
• ds.A dynamic, fast-paced international work environme
• nt.Competitive monthly internship allowan

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