Technical Support Intern

Job highlights

• Job Summary. Role Overview: We are seeking a Technical Product Support Intern to assist customers with functional and technical queries related to our software product
• Experience: 01 year (Freshers are welcome to apply). Job Type. Job Type: Full time.
• Experience.

Job Summary

Role Overview: We are seeking a Technical Product Support Intern to assist customers with functional and technical queries related to our software product. This role provides hands-on exposure to real-time product support operations, including troubleshooting, customer communication, and collaboration with internal teams.

Location

Location: On-site, Mohali

Experience

Experience: 01 year (Freshers are welcome to apply)

Job Type

Job Type: Full time

Responsibilities

• Provide product support via email, chat, and phone, ensuring timely and professional resolution of queries.
• Troubleshoot functional and technical issues while adhering to defined SLAs and clearly communicating resolutions to users.
• Analyze customer concerns to identify root causes and deliver effective solutions.
• Follow up with customers to ensure complete resolution and high satisfaction levels.
• Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.
• Use remote desktop tools and monitoring systems to provide real-time assistance when required.
• Collaborate with Development, QA, and Product teams to escalate and resolve complex issues.
• Prepare periodic reports on support trends, recurring issues, and system performance.
• Leverage AI tools and automation platforms to enhance response time and efficiency.
• Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.