Technical Support Intern

Technical Support Intern

Department: Technical Support Engineer.

Location: Peshawar

Reports To: Technical Support Team Lead

Job Type: Three-Month Paid Internship

Work Days: Monday to Friday (Onsite)

Internship Duration: 3 months

Monthly Stipend: PKR 20,000

Timings: Morning Shift: 10:00 AM to 6:00 PM Flexible

Position Summary

SMSAMI is looking for a motivated and enthusiastic Technical Support Intern to join its team in Peshawar. This opportunity is designed for fresh graduates who want to begin their careers in technical support, troubleshooting, networking, and customer service. The intern will work alongside experienced team members to assist users, resolve basic technical issues, and develop practical IT skills in a professional environment.

Key Responsibilities

Technical Support & Troubleshooting

· Assist in identifying and resolving basic hardware, software, and networking issues.

· Provide technical assistance to customers and internal teams.

· Troubleshoot internet connectivity, LAN, Wi-Fi, and other network-related issues.

· Escalate complex technical issues to senior team members when necessary.

System Installation & Configuration

· Help install, configure, and maintain computer systems and software applications.

· Support the setup and configuration of client computer environments.

· Assist with software updates and routine system maintenance.

Customer Support

· Support users in understanding and using the company’s software products.

· Follow up with users to ensure their issues have been resolved satisfactorily.

· Maintain professional client relationships and provide courteous support.

Documentation & Reporting

· Record and track technical support requests.

· Maintain accurate documentation of reported issues and their resolutions.

· Compile job reports and share updates with the team.

Team Collaboration

· Work closely with the technical team to improve service quality.

· Contribute to a positive work environment and learn best practices in IT support.

Required Qualifications

· Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field from an HEC-recognized institution.

· Fresh graduates are encouraged to apply.

Preferred Qualifications

· Basic knowledge of computer hardware, software, operating systems, and networking concepts.

· Familiarity with IP addresses, LAN, Wi-Fi, and internet connectivity.

· Knowledge of web services, APIs, or networking terminology will be considered an advantage.

Required Skills & Competencies

· Strong problem-solving and analytical skills.

· Good verbal and written communication skills.

· Basic troubleshooting and organizational skills.

· Good time management and attention to detail.

· Willingness to learn, take initiative, and work collaboratively.

· Customer-focused attitude and ability to adapt to a fast-paced work environment.

Training, Mentorship & Career Opportunity

SMSAMI will provide a comprehensive three-month training and mentorship program, including practical on-the-job learning in technical support, troubleshooting, networking fundamentals, and customer service. The internship may lead to a full-time employment opportunity upon successful completion. Any employment offer will depend on the intern’s performance, progress, and overall suitability demonstrated during the internship.

• Practical learning and mentorship from experienced technical professionals.
• Exposure to customer support, software troubleshooting, and issue resolution.
• An opportunity to be considered for a full-time role based on performance and suitability.

Benefits & Learning Opportunities

Hands-on learning, professional development, guidance from experienced team members, and practical exposure to technical support and troubleshooting.

Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful

Pay: From Rs20,000.00 per month

Work Location: In person