Technical Support Intern

Position: Technical Support Intern

Location: On-site, Mohali, Punjab
Experience: 0-1 year (Freshers are welcome to apply)

Role Overview:

We are seeking a Technical Product Support Intern to assist customers with functional and technical queries related to our software product. This role provides hands-on exposure to real-time product support operations, including troubleshooting, customer communication, and collaboration with internal teams.

What Youll Do:

• Provide product support via email, chat, and phone, ensuring timely and professional resolution of queries.
• Troubleshoot functional and technical issues while adhering to defined SLAs and clearly communicating resolutions to users.
• Analyze customer concerns to identify root causes and deliver effective solutions.
• Follow up with customers to ensure complete resolution and high satisfaction levels.
• Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.
• Use remote desktop tools and monitoring systems to provide real-time assistance when required.
• Collaborate with Development, QA, and Product teams to escalate and resolve complex issues.
• Prepare periodic reports on support trends, recurring issues, and system performance.
• Leverage AI tools and automation platforms to enhance response time and efficiency.
• Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.