O
Orcapod Consulting Services
Technical Support (International Voice)
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹600,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
21 August 2026
What they need
Role Details
- Designation: Engineer
- Role: Technical Support (International Voice)
- Job Location: Chennai Ambit IT Park, Ambattur
- Shift: Night Shift
- Transportation: Cab facility is available at an additional cost.
Compensation Structure
- 1 to 2 Years Experience: 4.10 LPA to 4.78 LPA (Maximum)
- 2+ Years Experience: 4.75 LPA to 5.50 LPA (Maximum)
Core Job Responsibilities
- Handle international customer calls and troubleshoot technical issues.
- Focus heavily on achieving First Contact Resolution (FCR).
- Stay updated on newly released products and recent technical updates.
- Deliver outstanding customer service with a friendly, professional environment.
- Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.
Role & responsibilities
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