Technical Support (Klang Valley)

Employee Benefits

✨ Medical, Dental & Optical Claims
✨ Yearly Performance Bonus
✨ Career Growth & Promotion Opportunities
✨ Personal & Career Development Opportunities
✨ Training & Learning Opportunities
✨ Company Team Building Activities

Job Requirements:

• Candidate must possess or currently pursuing in Diploma/Bachelor’s Degree in Electronic or equivalent
• Must possess your own transportation (prefer Bike)
• Travelling requires
• Able to speak and understand English.

Job description:

• Ensure timely and accurate delivery of technology products and services.
• Manage multiple areas of technology and multiple departments.
• Manage external vendor’s relationships and services.
• Complete all assigned tasks within a given time frame, task includes on-site and off-site mechanical and electrical & Software/Hardware work. Especially, during critical time, e.g. deployment period, able to work and respond even after Service Operation hours and/or weekend and public holiday whenever required.
• Must be fast responding to support and attending to the case after call, email or instruction received.
• Able to explain the cause of certain problems arises and able to explain the reason for the solution applied either permanently or temporarily.
• Working closely with either internal technical/software team or external clients/user for tackling of support tasks reported in order to get the problem solved.
• Record, track, prioritize, and update incident tickets within IT Service Management (ITSM) software to closure
• Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing platforms