Technical Support (L1)

Job highlights

• Responsibilities: To Provide L1 support on process and products and to ensure a professional and consistent delivery of quality service to operation team and achievement of operational targets and manage workload . Other: Should have ability to manage difficult customer situations,to respond promptly to the needs of the customer,respond to requests for service / assistance

Skills:

• Deployment of approved changes, patches and bug fixes as instructed by L2 & L3 Administrators.
• Tracking, reporting and building up of knowledge base for various types of incidents.
• Tracking and checking for pending issue status and taking an action accordingly.
• Providing the data from backend based on the client requirement.
• Troubleshooting - Functional Troubleshooting.
• To debug the reported case in UAT and share the Issue, Observation, solution to development team.
• Installation/ Hosting of Application - LIVE/UAT.
• URL/Site issues.
• Login/User Creation Issues.
• To check the prerequisites for the new server and host the site on the application server
• Maintaining Knowledge Base Central Repository
• To attend the phone calls with the end user for clarification of information in regards to functionality or other queries.
• Keep Updating the log sheet for all the cases, queries raised by the client via mail and submitting it Daily / Weekly / Monthly reporting.

Responsibilities: To Provide L1 support on process and products and to ensure a professional and consistent delivery of quality service to operation team and achievement of operational targets and manage workload

Other: Should have ability to manage difficult customer situations, to respond promptly to the needs of the customer, respond to requests for service/assistance.

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