Technical Support L2 (5-8 years)

Designation: Technical Support Engineer (L2)
Location: Hyderabad
Experience: 5-8 years
Department: IT Support
Client: ANSR

Job Summary:
We’re looking for a proactive Technical Support Engineer (L2) to provide second level technical support and ensure smooth IT operations.

Key Responsibilities:

• Provide onsite/remote support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and update operating systems and applications.
• Manage user accounts, email setup, and basic Active Directory tasks
• Log incidents, track resolutions, and escalate complex issues as needed.
• Must have experience in International call.

Requirements:

• 5-8 years of experience in desktop or technical support.
• Strong knowledge of Windows OS, MS Office, and basic networking.
• Good communication and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person