TECHNICAL SUPPORT L3

Job Summary: Hiring Level 3 Technical Support Engineer! Direct hiring with full gov benefits, HMO, and shifting allowances. Apply today!

Job Details: We are hiring an L3 Technical Support Engineer to resolve advanced technical escalations, troubleshoot complex application bugs, and handle critical system issues.

• POSITION: Level 3 Technical Support Engineer
• WORK SETUP: Hybrid / On-site

JOB RESPONSIBILITIES:

• Analyze and resolve complex technical tickets escalated from L1/L2 support tiers
• Troubleshoot enterprise application failures, network glitches, and OS-level system errors
• Create technical solutions, patch scripts, and knowledge base documentation for recurrent issues
• Collaborate with software developers and system architects to isolate technical bugs

QUALIFICATIONS:

• Degree in IT, Computer Science, or related technical field
• At least 3–5 years experience in advanced technical support or systems engineering
• Deep technical diagnostic capabilities and script writing exposure
• Strong familiarity with database queries, logs analysis, and network protocols

BENEFITS:

• Competitive Salary Package
• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)
• 13th Month Pay
• HMO / Medical Insurance Coverage
• Paid Vacation & Sick Leaves
• Night Differential Pay & Overtime Pay

HOW TO APPLY: Please submit your updated CV/Resume to [email protected] along with your answers to the screening questions below:

1. Saang lungsod ka nakatira ngayon?
2. Ilang taon ang karanasan mo sa L3 technical support o application troubleshooting?
3. Marunong ka ba mag-analyze ng system logs at mag-write ng basic scripts?
4. Expected Salary:
5. Notice Period / Availability:

Send your complete CV and answers to [email protected] with the subject line: L3 Support Application - [Your Full Name]